Privacy Policy

Cleaning Doctor Limited respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, request a quote, book a cleaning service, or use our website.

Information We Collect

We may collect personal information such as:

• Your name
• Phone number
• Email address
• Property address or suburb
• Cleaning service requirements
• Preferred booking dates and times
• Access instructions, parking details, or property notes
• Photos or documents you choose to provide
• Payment or invoice details where required

We may also collect website information through cookies, analytics tools, advertising pixels, contact forms, and security tools.

How We Use Your Information

We collect and use your information to:

• Respond to enquiries
• Prepare and send quotes
• Confirm and manage bookings
• Provide cleaning services
• Send invoices and payment information
• Follow up about your service
• Improve our website, advertising, and customer experience
• Meet legal, accounting, and business record requirements

Website Tracking and Cookies

Our website may use tools such as Google Analytics, Google Ads, Meta Pixel, reCAPTCHA, and similar technologies to understand website performance, improve advertising, protect forms from spam, and measure enquiries.

You can adjust cookie settings in your browser if you prefer to limit tracking.

Who We May Share Information With

We only share personal information where needed to operate our business, provide services, or meet legal requirements.

This may include sharing information with:

• Our cleaning team and administration team
• Quoting, booking, invoicing, and accounting systems
• Payment providers
• Email and website service providers
• Advertising and analytics platforms
• Professional advisers where required
• Debt collection or legal services if payment remains overdue

We do not sell your personal information.

How We Store and Protect Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Your information may be stored in secure business systems, email accounts, accounting software, website forms, and customer records.

Accessing or Correcting Your Information

You can contact us to request access to the personal information we hold about you or to ask us to correct it if it is inaccurate.

How Long We Keep Information

We keep personal information only for as long as reasonably needed for business, legal, accounting, service, or customer support purposes.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Cleaning Doctor Limited
Email: info@cleaningdoctor.co.nz
Phone: 022 044 9628
Free Phone: 0800 555 440